Service Operations Management Challenge
A 2-day Competition for Service Operations Managers
Operations management skills are a key enabler of performance. Send up to three teams of three people from your operations centres to test their skills in a 2-day simulation challenge. Teams in the Service Operations Management Challenge take over a struggling service operation and transform its performance. They must forecast workload, plan capacity, organise their teams, deal with the unexpected and deliver top results. Teams learn from the experience and from one other and the best balance of quality, service and productivity wins the Challenge.
Online Application Form >
Other information:
Alternatively you can download details for the Operations Management Challenge (PDF)
Organise teams effectively
- Management skills
- Prioritise work
- Specialist teams
- Succession planning
- Optimise overtime costs
Build the skills you need
- Recruit and retain staff
- Develop and motivate
- Cross-skilling & flexibility strategy
Deal with the unexpected
- Volume fluctuations
- Attendance
- Contingencies
- IT failures
Deliver highest performance
- Set targets
- Track delivery
- Balance cost, quality, accuracy and service
- Deal with backlog
- Quality management
- Set the business up for long-term success
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