Active Management | Transparent Consulting - London

About Us

• UK based consultants with substantial experience of working with service operations
• Public sector and private sector experience with banks, insurance, credit card companies, government agencies, telecoms, retail and NHS

Our Services

Employee Engagement

We are leading the introduction of innovative ways to improve line management and employee engagement in all types of business. Current activities include:

• Fast feedback: using a physical, mobile surveying device to poll and engage employees
• Strategic HR: linking employee engagement results to business performance
• Transparency at Work: an Employee Engagement report of FTSE-100 companies to be published in a national newspaper

 

 

Operations Management

We help service organisations such as contact centres and transaction services to improve productivity. We offer:

• Diagnosis of current performance
• Design of a consistent professional approach to operations management, and
• Training of managers at all levels

Our Approach

• We believe that front-line staff can offer insight to management
• We help you take a strategic view of operations
• We work with your staff to understand the operation
• We build on the tools and capabilities that already exist
• We transfer knowledge to in-house experts